Refund policy
30-Day Return & Refund Policy
We want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at mehmetsalduzofficial@gmail.com.
If your return is approved, we will provide you with return instructions and the appropriate return address. Please do not send products back without contacting us first. Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at mehmetsalduzofficial@gmail.com.
Please include your order number and photos of the item and packaging when possible. We will review the issue and work to provide an appropriate solution, which may include a replacement or refund.
Non-Returnable Items
Certain items may not be eligible for return, including personalized or custom-made products, gift cards, and items that have been used or damaged after delivery.
If you are unsure whether your item is eligible for return, please contact us before sending anything back.
Return Shipping
Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or incorrect. Return shipping instructions will be provided after your return request has been reviewed and approved.
Exchanges
If you would like a different item, please contact us. The fastest option may be to return the eligible item and place a new order after the return has been approved.
Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at mehmetsalduzofficial@gmail.com.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact
For return or refund questions, contact us at:
mehmetsalduzofficial@gmail.com